[Tyrone]

My name is Tyrone Fernandes. I travelled on Malindo Air Flight No OD 215 from Kuala Lumpur to Mumbai. The flight from Kuala Lumpur was scheduled on 12th October at 7:15 pm was delayed and finally took off at 1:20 am on 14th October after a 31 hour delay. We arrived to Mumbai on 14th October at 4:30 am. My seat number on the boarding pass was 21E. We were instructed to go to baggage belt 12 for getting our checked in baggage in Mumbai. However we did not receive it. Upon inquiry we found that Malindo Air had not loaded the baggage from Kuala Lumpur itself. We then completed the required formalities of filling the Property Irregularity Report to claim our baggage as soon as Malindo Air sends it on the next available flight.

Sorry to say that Malindo Air has only delivered a few bags on the next flight. My colleague travelling with me Mr. Evarist D’Souza has received his bag. But I have not received it. The details of my suitcase is as follows:
• E- Ticket No: 8162101516050
• Reservation Code: FWWKOZ
• Baggage Tag No: OD 153884
• Name on Tag : Mr. Evarist D’Souza
• Make: American Tourister
• Colour: Black
• Label: Red colour “Don’t Touch”

Most of my clothes and a pair of shoes for going to work are in that bag. I have to go to work in jeans till I get the bag. It has been 8 days since I traveled and still no sign of the baggage. The Airline staff only respond that it is under escalation. There were totally 27 passengers on that flight who did not receive their baggage. Now 17 out of 27 have received it and 10 are yet to receive their luggage.

This is the most harrowing experience I have ever had in my life. I have been told that Malindo Air delights in harassing the customer.