Etihad does not accept maiden name changed with married name
Dear Cazzi B,
If you are still working for Etihad, please help me with the situation below.
We have to go to our honeymoon on October 27 and Etihad told us to buy another ticket because the already issued ticket is on the maiden name of my wife and now she has a new passport on the married name.
They said it is impossible to change the surname on the already issued ticket, although I read on this website about many similar situations that were solved with a reasonable fee for the surname modification.
We are really disappointed by this situation. It is the first time we fly with Etihad but for sure we will remember this very bad experience for the rest of our lives! And we will avoid this company for the rest of our lives!
This is the perfect example of how an administrative error, that I assume it was ours, can ruin your honeymoon and the airline company does not give a penny on their customers. They simply don't do anything to help you!
Florin
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