[PraguerCZ]

I have worked in travel industry for a long time and usually write positive posts. People turn to me for advice and I am glad to give it. This time, however, I have a major issue with British Airways. This is it:

A passenger books with British Airways a flight from Prague to San Jose Del Cabo - Baja California Mexico. The flight has two segments - Prague - Dallas and Dallas to San Jose Del Cabo - Baja California Mexico. The Mexico segment is served by American Airlines but the trip is booked with and paid to British Airways.

A day before the original flight departs from Prague, unbeknown to the passenger, the Mexican Airport is closed for repairs due to hurricane damage. BA lets the passenger board, knowing that he cannot complete his flight. Even upon the arrival to Dallas, no one notifies the passenger. After scheduled night rest, the passenger arrives to the airport to continue his flight to Mexico. American Airlines counter informs him that he cannot fly for 8 days. (This is a prearranged fishing holiday). They send him to British Airways for resolution. He is offered a paid stay in a hotel for 8 days or a trip back home and since he cannot waste 8 days of his holidays, he returns home.

He writes British Airlines in London a letter asking for a free ticket to repeat this aborted flight. After several weeks he receives
two responses: the British Airways acknowledges his letter without a hint of resolution. Another office form Slovakia writes him the typical denial letter in Slovak language. (You would think that a company engaged in international travel would know that the Czech and Slovak Republics are two different countries and have different
languages).

Now, you would thing that a free ticket for a botched holiday (and saving the BA 8 days full accommodation) is a fair request. Not the British Airways. The offered him a 100 quid voucher. I think that the culpability in this case is clear - squarely in the British Airway lap.

My advice to him and all my readers is: Do not let British Airways bully you - they rely on you getting tired and dropping your
case.. For example, in one recent dispute, the BA customer went to promoted Twitter posts and won. In the age of social networks, ignoring valid complaints may cost British Airways much more than a
free return flight.