You might want to take them to small claims court. They pulled some rotten stuff on me and after finding out and knowing the rules for carry on and personal items I was forced to check my lap top in when already on the plane I saw someone occupying my seat, I did not get a full refund as expected and to top it off I had to continue the rest of my trip by Amtrak which cost me another $125.00 and I plan to go to small claims court about the lying gate agent that started the problem with the lie that there is no overhead bins when in fact he lied and my carry-on bag had room all along. They created a very unnecessary inconvenience and I am almost 60 years old. I plan to take US Airways/American Airlines to court. They will try to deny any wrong doing. They are very good at taking your money and giving poor service at random. They don't live up to the standards of other companies. They do not deserve to run an airline company their customer service is poor at best, I was denied compensation without even ever talking to a live customer service representative and they don’t care about their passengers. They are the worst company I ever dealt with. They abuse their power and create false reports.
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