[jahdba]

Greetings Consumer Revolutionaries,

I presume as many whom have posted their unfavorable complaint about Southwest Airline refund policy and their LUV Voucher policy on this have another link in the chain.

Here my little story, after receiving two LUV vouchers one for 2013 & 2014. Due to financial hardship of those recessionary years, I was not able to capitalize on the LUV Vouchers.

I had to write a letter to their Customer Service each time and request an extension based on the financial hardship. No problem getting the extension, mind you they already have their funds and the 2nd LUV Voucher expired on September 28th, 2014.

So, I've secure employment now and ready to honor my travel service with Southwest Airlines and request an extension for another LUV Voucher. Knowing full well that the LUV Voucher had already expired.

They disregarded my letter after 30 days and I send another letter giving them 15 business days to respond.

They refuse to honor my third extension request and now they get to keep the funds and not honor any more extension.

Now, I've filed a complaint with DOT, this site and I will compose another letter to the VP of Customer Service.

I've attached a text letter from their customer service to me.

We must not let crony corporatism get away with treating us like slave with their Corporate Racketeering ways.

I,m done (stick a fork in them) with Southwest Airlines.....

Peace & Love
Jahdba

"Don't give up the fight and stand up for your rights"
- - Robert Nesta Marley