[aldrint22]

My advise to all travelers on Etihad is that if you take a ticket to travel in etihad, do ensure that you travel on those dates. Or else you will be left high and dry like me with a good loss of money and sleepless nights interacting with untrained feedback and customer care section who keep changing their stance and advise at their whims and fancy.

Instance 1: When on the date of travel we called the call center, they told us that we can get a refund with a 30% deduction. Now the present stance is that we cannot get a refund since the flight has departed. (the person who earlier interacted with us never told us this or we would have asked for refund then and there itself, even if it was with a 30% loss). All this is recorded talk and etihad can refer back to it.

Instance 2: On the date of travel when we were not allowed to board and called the call center, we were told that the ticket is made open and you can travel provided the origin of travel is same. All we need to pay is the fare difference and 60 dollars per ticket to change. Now the stance is that the origin and destination should be same. They woke up suddenly.

Instance 3: On the date of travel when we called the call center they had informed us that we need to initiate our travel by 2nd july 2015 which is one year after booking. Now the stance is that the journey should be completed by 2nd of july 2015

All these are information provided on call center calls on recorded lines.
This is all after having a traumatic experience of not been able to board the flight on the given date.

Bad bad bad...........has etihad got any answers......i dont expect much.