[PDXflier]

This is just so far from the truth; have you even tried calling your own customer care lines? You will sit on hold for at least 15-20 minutes and then you have about a 90% chance of getting someone in India.

Below is a cut and paste received from Delta's Customer Care after this complaint:

"We regret your disappointment with the service you received when you
called us for assistance with your reservation. We have several vendor
partnerships which enable us to become more efficient and as a result,
strengthen our long-term viability. These partnerships help us
effectively handle the millions of calls received each year.
Our partners receive the same training and are equipped with the same
tools as Delta representatives. In addition, we require supplier
personnel to attend ongoing accent neutralization and cultural awareness
classes to minimize barriers and provide you with the excellent service
you deserve. Your comments are appreciated and will be forwarded to the
department responsible for our partner relationships."

Obviously "accent neutralization and cultual awareness" would not be major issues in the USA or Canada, would they?