Good advice
Thanks; your advice is spot-on. The other thing we found is that the newer offices for Etihad (like San Francisco) are much more willing to do what is right and get it done. They are likely going to be punished for it (which is why offices like NY are so hard to work with because they have had to learn the hard way from Abu Dhabi beating them up), but while they are new and focused on helping customers it is another way to work with Etihad.
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