Other remedies if travelling through USA
If your travel goes into or out of the US there are a couple other avenues to pursue. You can file a complaint via the US Dept of Transportation, which willallow them to look into Etihad's business practices and make sure they comply with US regulation. It also forces Etihad to respond in a timely manner. You also can go to small claims court, but that you need to make sure you satisfy other requirements.
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