Dear Silent Bob, I feel strongly as a professionsal that I have the obligation to be the responsible one when dealing with the public. Seems to me that airlines need to deal with interpersonal relations in the training of their personnel. As we know, that was not the first time that AA has been delayed on the field. Given the sheer inconvenience and discomfort involved in today's flying environment, it ends up with the public getting less and less service for more money. I suggest that if a person is temperamentally unsuited to dealing with hundreds of unhappy people at one time, air travel work is not a good choice as a profession.
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