Hi,
I had a reply from ethihad feedback as follows, but it doensn't say, who we need to contact to amend the change as i have contacted the agent and the ethihad call centre and they refuse to do the change.I am unsure of what to do and want to resolve this as soon as possible. Any help will be greatly appreciated.
Thank you for your correspondence.
We have noted the concerns outlined in your email and would like to explain that under the circumstances for a name change the tickets that were issued have to be cancelled and then reissued, which means that you will have to cancel your ticket and issue it with the correct name as mentioned in your passport. The applicable charges related to your ticket’s fare conditions are also applicable.
Name changes are permitted at an applicable charge of USD 75 to maximum 3 letters as per our reservations policy in adherence to IATA guidelines.
Ms. Thevathasa, thank you for writing to us and providing me with an opportunity to clarify our position. We do hope you can move beyond this negative isolated experience and continue to patronize our service.
Yours sincerely,
Guest Relations
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Etihad Airways
Etihad Airways Centre (plot 43)-2nd Floor
Muneera Development Area
Al Raha East - Shati Al Raha
Abu Dhabi - United Arab Emirates
Fax: + 971 2 511 1599