Quote:
Originally Posted by alwaysflyin
The easiest solution to avoid revenue loss for the airline, and ensure nobody gets bumped, is to make all tickets non-refundable, no re-booking, just show up and fly or lose it. Of course that is not going to be liked by most of the public. So other than overbooking I'm not sure how you avoid planes leaving with open seats and the associated revenue loss.
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Most of the tickets issued now a days are in fact non-refundable. The argument for overbooking seemed to be valid in the days when refundable tickets were not as expensive and as a result bought quite often.
There is a reason why airlines end up paying a lot for overbooking (ever seen an auction in an airplane/gate area?).
However, regarding the OP's note, it's hard to believe that the flight was overbooked 15+. Something doesn't hold up in the story. 90 minutes is plenty and surely 75 minutes (prior to boarding) is good enough even at the big airports (ORD, EWR, SFO, IAD, etc.). Either the TSA had a massive breakdown/issue at the time, or the OP is leaving out some details.
I fly every week for work (and am based near one of the largest airports in the world). I can assure you it does not normally take 1+ hour to clear security.