Complaint: Baggage Problem Racist Behaviour & Lost the Baggage
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Old Apr 22, 2015, 9:14 AM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
 
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286
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Dear Mr. Singh,

We are really sorry to hear about your experience and we definitely understand your frustration. We are getting in touch with our teams for immediate action. Rest assured we will get your baggage back as soon as we can.
Regarding the request of compensation, you will have to lodge a Baggage Claim here http://bit.ly/1ah9nSj (if you haven't done so at the airport already).
Mr. Sigh we are aware of the inconvenience this situation has caused to you, and we will follow up with our teams at the airport(s) for you. You can also follow up with us on our Social Media email address (**********************).

We hope you can accept our sincere apologies and we will give you an update as soon as we have one.

Best regards *FT