[Etihad Representative]

Originally Posted by KG-BTR

I booked MSY-HYD round-trip in business class on Etihad website for me. This was an Etihad ticket and all the flights including domestic AA flights were coded with Etihad flight numbers. I added my American Advantage frequent flier number when I booked the flights.


I also booked HYD-ORD round-trip in business class in Etihad website for my mother. This was an Etihad ticket and all fights were Etihad operated flights and all in business class. I added my mother’s American Advantage frequent flier number when I booked the flights.


I completed my entire round-trip on March 19th. My mother completed her outbound HYD-AUH-ORD portion of the itinerary on March 19th.


More than a month after completion of travel, no AA miles have been credited for 3 of the 4 Etihad flights for me. I did not receive mileage credit for ORD-AUH, AUH-HYD, and AUH-ORD. American Airlines said Etihad does not allow them to give mileage credit for flights between USA and Abu Dhabi and vice versa in business class. They said I did not receive miles for AUH-HYD Etihad flight EY274 because the booking class was Z. When I contacted Etihad, I should have received miles for Z class (mind you, this is business class, not discounted, and booked on Etihad website) and I should contact AA. Well, Etihad says to contact AA and AA tells me to contact Etihad.


For my mother who also completed travel in business class on March 19th, as of April 25th, no miles have been posted to her AA account for HYD-AUH and AUH-ORD. She also flew in business class, and this business class ticket was booked on Etihad website.


So, for those of you hoping to get frequent flier on one of the US airlines while flying on Etihad business class ticket, forget it. Etihad does not give frequent flier miles for flights between USA and Abu Dhabi (these are 14-15 hr flights) in business class. You see zero miles in most cases. Etihad has the worst possible alliance with other international airlines.

Hi We are sorry to hear that. Kindly send the details including your email address via private message to look into this for you. *ES,