[citizen]

On May 3, 2008, I purchased roundtrip tickets for my 90 and 82 year old parents to fly from Islip, New York to Ft. Lauderdale, Florida on August 6th on Spirit Airlines. On August 4th at 8pm, I received an e-mail from Spirit Airlines stating the flight would be leaving from LaGuardia instead of Islip and returning to LaGuardia instead of Islip. LaGuardia is a two hour car trip from my parent's house. I called Spirit, Mr. Diego put me on hold when I asked to speak to a supervisor; approximately six minutes later I had a dial tone. After two more calls, I was finally put in contact with a supervisor, Keith, who stated Spirit can do whatever it wants and I could either have them take the flight or get a refund. Transportation from Commack to Islip (approximately a fifteen minute drive) was already made and to add an additional two hours (minimum) to their travel time was unreasonable. Keith's attitude was "too bad" do what you want to do. Keith advised that Spirit had not been flying out of Islip for well over one month and that they too many customers to advise of this change earlier. The flights out of LaGuardia are half the price than the flights out of Islip. It was not the price but the total lack of concern for the consumer that is of primary importance. Spirit Airlines only wants your money and does not care about the customer.