Dear Sir
RE: Ticket Number(s): 125 7463831422-23, My case reference is:12766979
I am shocked and certainly very unhappy and dissatisfied with the refund amount of USD 121.20 which I believe is only from Brussels to LHR whereas my booking was from Brussels to Bangalore (X2G9W6).
I have been in communication with BA for the last eight months in the hope that BA would rightly compensate me for having incorrectly denied me from boarding Flight BA391 from BRU to LHR and from there on Flight 119 from LHR to BLR on 23rd September 2014, in spite of having a valid ticket and visa.
I had mailed all the documents mentioned below that Mr. Neil Adair of British Airways Customer Relations had asked me to provide as evidence including the bill and boarding pass of my ticket by Jet Airways that I was forced to buy to get back home to Bangalore on the 29th of Sepetmber 2014.
1. Hold a confirmed onward reservation out of the UK, by air, to a third country, within 24 hours; AND
2. Be correctly documented for their destination; AND
3. Hold one of the following exemption documents:
(a) a valid visa for entry to Australia, Canada, New Zealand or the United States of America and a valid airline ticket for travel via the United Kingdom as part of a journey from another country or territory to the country in respect of which the visa is held;
(ab) a valid visa for entry to Australia, Canada, New Zealand or the United States of America and a valid airline ticket for travel via the United Kingdom as part of a journey from the country in respect of which the visa is held to another country or territory;
(b) a valid airline ticket for travel via the United Kingdom as part of a journey from Australia, Canada, New Zealand or the United States of America to another country or territory, provided that the transit passenger does not seek to transit the United Kingdom on a date more than six months from the date on which he last entered Australia, Canada, New Zealand or the United States of America with a valid visa for entry to that country;
(c) a valid USA I-551 Permanent Resident Card issued on or after 21 April 1998; or an expired USA i-551 Permanent Resident Card issued on or after 21 April 1998 provided accompanied by a valid I-797 letter authorising the extension, issued by the Bureau of Citizenship; or a stand alone US Immigration visa Form 155A / 155B (attached to a sealed brown envelope);
(d) a valid Canadian Permanent Resident Card issued on or after 28 June 2002;
(e) a valid common format Category D visa for entry to an EEA state or Switzerland;
(f) a valid common format residence permit issued by an EEA State or Switzerland pursuant to Council Regulation (EC) No. 1030/2002.
Assuming Ms Shankara Prasad complied with points 1 and 2, she probably believed that she was exempt because she complied with 3(ab) or 3(b). However, she needs to provide us with evidence of this. We would need to see the US visa she used to enter the USA on this trip and the entry stamps related to that visit.
Consequently, I received mail from Ms.Rhiannon Grice, agreeing that I was incorrectly denied boarding on this occasion and that I was entitled for compensation under Regulation (EC) 261/2004 for the fixed about of Euros 600 based on the distance due to be travelled and reimbursement of the flight tickets affected.
I sincerely hope that justice will prevail and British Airways will rightly compensate me for the injustice done to me for no fault of mine.
Sincerely
Lalitha Shankar
