Dear jschmidt,
Please note that once you booked the ticket with travel agent, you have joined the agreements with them. And your travel agent has the right to tell you the fare rules, change/cancel policy.
Also Etihad can't change the name if a codeshare flight involved.
We appreciate your understanding again. And we would like to advise you to contact your travel agent for further assistance.
Thank you and Best Regards. *JS
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