Here is UPDATE:
Etihad replied by saying they will post 5000 miles each for me and my mother on our Etihad frequent flyer accounts. They expressed no remorse. We do not even hold Etihad frequent flyer accounts. Etihad never awarded any miles for our business class travels to our American Airlines accounts. Here is Etihad not awarding about 40000 frequent flyer miles and then making a shameless gesture of awarding 5000 miles each in accounts that do not exist. Etihad has not provided any compensation for damaged bags.
So, in response to specific complaints, here is how Etihad responded:
1) Racist attitude: Etihad expressed no apology or remorse.
2) No blankets on long flights in business class: Etihad does not see this as a problem. It sees itself as a low-end budget airline that is not supposed to provide these amenities in business class.
3) Shabby business class lounge in Abu Dhabi: No response.
4) Poor quality food in business class: Etihad is proud to be offering poor quality food in business class.
5) Damaged bags: No compensation.
6) No frequent flyer miles for business class travel: Etihad says contact American Airlines. AA says Etihad is notorious for not awarding frequent flyer miles and that I should keep contacting Etihad. Etihad has not bothered to respond.
I filed a complaint with the US Department of Transportation. They sent a letter to Etihad asking for an explanation on April 29, 2015, but have not heard back. DOT will log all such complaints, especially of racial discrimination, against specific airline, and if there are numerous complaints, they will take serious action against the airline.
American citizens and those living in the US, who have experienced racist attitude by Etihad, are advised to file a complaint with the US DOT here.
http://www.transportation.gov/aircon...sed-race-color