I sent travel information via private message to you previously.
Since then, I sent boarding passes, electronic ticket, baggage tags and photos of damaged bags to
baggageclaims@etihad.ae.
This could be have been handled easily in Chicago when we landed and picked up bags. The Etihad representatives there looked the other way when we brought the damage to their attention. They paid no attention. Seems like the culture of Etihad to ignore passengers.