CLT is a smallsh city with limited service from carriers other than American Airlines. In the event of IROPS (irregular operations) you are screwed. With load factors as high as they are it could be days before you are on your way. In your case you should have booked through American Airlines, its a hub so they have lots of ways to get you there.
If you have AC status and or you are kind (keyword KIND) to the agents they may be able to "push" your ticket to American and get you on your way.
Rather than be one of the mob waiting for an agent, pick up the phone and call res. its just as effective.
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