Quote:
Originally Posted by sanaik
I planned family vacation, booked the Etihad airways from Abu Dhabi to Vienna, Austria departure on 10th July’2015, this flight was operated by Nikki Airways. On arrival to Vienna we waited for more than one hour to receive our baggage’s (04 no’s) and surprisingly none of them had arrived, when contacted with the ground baggage handling services we have been informed that the baggage’s have not been arrived as per their data, and they were not sure when our baggage’s would arrive.
We were asked to fill out the missing baggage form and no other support being provided . There was nobody from Etihad or Nikki to provide us any information or any further support. We were been asked to call the baggage claim desk number provided on the missing baggage claim form on the following day
It was a nightmare for us as we have planned a family vacation and everything goes down the drain, nobody from Etihad or Nikki to provide us any support. Such a disaster!, we had booked & planned evening cruise which we could not do it neither the plan for the following day had to be cancelled just waiting for our baggage to arrive that was delivered only by 15:00 Hrs on July 11, 2015, such a miserable vacation to start with………
Furthermore I have raised this issue with Etihad baggage claim & thru Feedback, and as per the email response i have submitted the copies of the documents requested for last more than a month I have not received any further response, i have been sending the reminders still this dont work
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Hi sanaik,
Thanks for reaching out on here. Can you please forward us your PIR reference to
********************** or in a DM on here? We'd like to look into this for you. *JP