[Mohammadbari]

It is useless to complain as this airline doesn't listen to complains unless your are of specific race and Colour. I'm a gold member and had many issues regarding their service especially at the lounge and upgrades but only email I get is sorry and we will assist you better next time. But that email was after many chasers.
The management should fire the people at Etihad guest and lounge to be honest. They done have any qualification but here to earn their retirement money and back to home country. For them this is not a job and responsibility but a favour it seems they are doing...