After a really bad flight from LHR to BKK sat for 12 hours with a faulty IFE release knob stuck in my leg and a faulty food tray I decided to complain to British Airways. After 5 months of nonsense I received an e-mail saying to get in touch urgently, I really though that eventually my issues would be addressed. How wrong was I.
This is the phone call.
https://www.youtube.com/watch?v=EdkokiIlMhA