Quote:
Originally Posted by TucsonEagleEye
Below is the quoted excerpt from my complaint about equipment failure. British Airways accepted responsibility for the failure and made a generic apology after restating the facts in my letter. The response is disappointing and insulting. This is how the customer relations agent closed the letter:
"While I appreciate your reasons for asking, I'm afraid we are unable to offer you any compensation. I am sorry to disappoint you.
Thank you again for letting us know there was a problem. Incidents like this are rare but they are always unpleasant, and we hope that you and your travel companion will travel with us again in happier circumstances.
Best regards
Munira Sura
British Airways Customer Relations"
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Munira Sura is in Delhi - They have no authority to do anything in Delhi, the whole complaints process is designed to cause as much time wasting and inconvenience as possible.