Complaint: Check-in / Boarding BA denied boarding to disabled passenger
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  #3  
Old Oct 4, 2015, 8:21 AM
Ian Benfield Ian Benfield is offline
 
Join Date: Oct 2015
Posts: 2
Default Denied Boarding - disability related

Thanks Sideways Bob, I am sure you are right. Time to abandon hope that BA would somehow accept responsibility for actually providing a properly considered and timely reply. Talk about poor customer service and how to make matters worse rather than better. I have got the forms to file a complaint with the German airports regulator (LBA) but if anyone has experience with them, any comments or suggestions gratefully received.