I will try to voice the corporate opinion without being intentionally nasty: I take you now to an Un-named airline call centre instruction screen:
Was the customer injured by the seat? No = ignore complaint, EYE roll optional.
Was the Customer admited to Hospital due to the seat, Deny responsiblity, Make a Mark on wall in completed as planned section. 500 marks = extra day off
Did the customer loose a limb or die: Deny responsiblity, Refer customer info to Leagle department, Take 2 additional minutes for coffee break.
Was the customer unhappy about treatment in regards to Points Membership: Refer to Trash Bin, CSR entitled to 1oz of Liquor or equivilant at Lunch as Bonus.
All in fun of course, but that seems to be how its organized when I call in.
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