I followed the suggestion of the automated reply (see above)
and this is what I received:
"Dear Mr Michalak,
Thank you for your correspondence.
Our records show that your wife could not be accepted on her flight in Narita on 04 October 2015 due to absence of itinerary in her booking reservation.
Furthermore, although the reservation was not reinstated prior to check-in closure, our staff in Narita accepted your wife for travel as she was able to show the confirmed ticket for her journey.
It is only through valuable feedback such as yours that we can continue to develop a product which meets and exceeds both guest expectations, and also the competitive standards required to be an award winning airline. We see guest feedback as a vital part of our growth and development, and are grateful to all guests for their guidance in helping us to improve.
In closing, I would like to thank you for allowing me the opportunity to review your concerns, and hope that we will have the pleasure of welcoming you on board our flights in the future.
Yours sincerely,
Frederico de Sá
Guest Relations Officer"
I mean are you serious? What a BS answer is that? A domesitcized monkey could have written a better reply. What is wrong with you, ETIHAD? You have no idea of basic customer service? All your money can't buy you that?
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