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  #54  
Old Oct 27, 2015, 11:58 AM
mariyap mariyap is offline
 
Join Date: Oct 2015
Posts: 1
Default E-dreams - never use this webpage!!!

NEVER EVER USE E-DREAMS!

They charged me and then canceled my flights without even asking me for permission or notifying me! They are uncaring and don't know what they are doing! They are liars!

They canceled the flights I booked for Christmas without even asking me for permission! They literally ruined my Christmas break!!! And I'm still not refunded or compensated!

They don't have a customer service team, they don't provide you with a reference number and the guy I spoke to was rude and said there is nothing he or his manager could do! Ridiculous and unacceptable! A normal company would correct their mistake - aka, booking the flights they messed up and paying the price difference between what I paid and the current ticket price. But no, they did not even rewarded my request with a response! Right now I'm unsure if I'm getting my money back, my Christmas break is literally ruined and I still haven't gotten any confirmation e-mail that my money will be refunded!

NEVER EVER USE THIS RIDICULOUS WEBPAGE! EVEN THEIR OPENING HOURS DON'T MATCH REALITY!!!