Customer Service is non-existent with American Airlines. You cannot speak to a person, only send emails or US mail. When emailing, you are limited in how much you can say because of character count. When emailing and requesting a phone call, they lie and say they tried to reach you but could not.
DFW American employees are not better, they are rude and completely unhelpful. Not to mention they out and out lie to you.
No matter what the real reason for the cancellation (ie. no pilot available), they claim it is weather so they do not have to make anything right.
