Hi ZD,
Have a good day
Kind request to go thru my repeated correspondences to Etihad (baggage claim, social media, feedback) and my travel agent who also states that this subject matter with the management, however i have feeling that nobody is really interested in resolving this issue, only we are requested to have patience but for how long not defined
Regards
Your message
To:
Subject: Etihad Airways [RQID:376416] - Reminder - 16 Follow-up mail
Sent: Tuesday, November 10, 2015 4:26:54 AM (UTC) Dublin, Edinburgh, Lisbon, London
was read on Tuesday, November 10, 2015 4:26:32 AM (UTC) Dublin, Edinburgh, Lisbon, London.
Reminder - 16
Sir / Madam,
Have a good day
May I kindly request your attention and response on the outcome of the investigation on this subject matter
Regard
Shashikant Naik
Mob: +971 52 8007410
Email:
Shashikant.naik@ge.com
Ref 368199
28 July 2015
Dear Mr Naik,
Thank you for your correspondence.
For Delayed Baggage, kindly send us an email with a copy of the below documents.
Please
attach 2-3 files at a time in .jpg or .pdf format and not as a zip file, total size should not exceed 4MB.
· Passport Copy
· Boarding Pass/s
· E-ticket or Itinerary
· Receipts for additional expenses
. Baggage Reference Number (PIR)
Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further.
I look forward to your response by return.
Yours sincerely,
Baggage Claims Support
Abu Dhabi
Ref : 376416
Date 24.08.2015
Dear Mr Shashikant A Naik,
Thank you for your correspondence.
In respect to your recent experience with us, we regret there was a delay in receiving your baggage. May we request the following documents from you for our perusal;
Please attach 2-3 files at a time in .jpg or .pdf format, the total size should not exceed 4MB.
• Passport Copy
• Boarding Pass/s
• E-ticket or Itinerary
• Receipts for additional expenses
. Baggage Reference Number (PIR)
Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further.
I look forward to your response by return.
Yours sincerely,
Baggage Claims Support
Abu Dhabi
Hi Naik,
I have checked with Etihad last Thursday and they informed me that the case is under investigation as it has been raised up to management
I will check again today and update you
Best regards,
Fouad
-----Original Message-----
From: Naik, Shashikant (GE Oil & Gas) [
mailto:Shashikant.Naik@ge.com]
Sent: Monday, July 27, 2015 9:10 AM
To: twofour54 travel
Subject: Re: Missing Baggage we had plan
Hi
Have a good day
No further information as of date
Sent from my BlackBerry 10 smartphone.
From: twofour54 travel
Sent: Wednesday, 22 July 2015 10:07
To: twofour54 travel; Naik, Shashikant (GE Oil & Gas);
feedback@etihad.ae
Subject: RE: Missing Baggage we had plan
Hi Naik,
Our Etihad contact person has just resumed duty today and we are working on your feedback
Best regards,
Fouad
From: twofour54 travel
Sent: Saturday, July 18, 2015 1:14 PM
To: Naik, Shashikant (GE Oil & Gas);
feedback@etihad.ae
Cc: twofour54 travel
Subject: RE: Missing Baggage we had plan
Hi Naik,
We are sorry to hear about such an inconvenience.
We will certainly raise this issue up, kindly give more time after Eid break to have chance to speak to our Etihad representative and we shall get back to you.
Best regards,
Fouad
From: Naik, Shashikant (GE Oil & Gas) [
mailto:Shashikant.Naik@ge.com]
Sent: Friday, July 17, 2015 12:56 AM
To: feedback@etihad.ae<mailto:feedback@etihad.ae>
Cc: twofour54 travel
Subject: Missing Baggage we had plan
Importance: High
Sir / Madan,
Have a good day
Please be advised that I have booked the Etihad airways from Abu Dhabi to Vienna, Austria departure on 10th July'2015, this flight was operated by Nikki Airways.
On arrival to Vienna we waited for more than one hour to receive our baggage's (04 no's) and surprisingly none of them had arrived, when contacted with the ground baggage handling services we have been informed that the baggage's have not been arrived as per their data, and they were not sure when our baggage's would arrive.
We were asked to fill out the missing baggage form and no other support being provided . There was nobody from Etihad or Nikki to provide us any information or any further support. We were been asked to call the baggage claim desk number provided on the missing baggage claim form on the following day
It was a nightmare for us as we have planned a family vacation and everything goes down the drain, nobody from Etihad or Nikki to provide us any support. Such a disaster!, we had booked & planned evening cruise which we could not do it neither the plan for the following day had to be cancelled just waiting for our baggage to arrive that was delivered only by 15:00 Hrs on July 11, 2015, such a miserable vacation to start with.........
Kindly advise what is the course of action being implemented by Etihad in such situation, how this will be compensated? what about the monetary losses we incurred? Will Etihad respond to this
I have changed my journey schedule and I have paid for the rescheduling the my flight which was done well in advance, we trust and hope to receive the services professionally
Should you require any further information or clarification please revert back to me
Shashikant A Naik