Complaint: Reservations Interchanged Firstname /LastName
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  #6  
Old Nov 23, 2015, 11:04 AM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
 
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286
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Dear Guest,

Sorry for the inconvenience we will reply here.

We checked your booking and it is a promo Breaking Deals fare. Please note that we allow to change names up to 3 letters in order to correct spelling mistakes. In your case unfortunately the information entered required a major change and we are unable to assist you. If you believe the Travel Agent caused the issue during the booking process, please get in touch with their customer service to rectify with them. Thank you for your understanding *FT