[Brian872]

In order to save money Southwest will not use the local delivery service to get your delayed luggage to you if FED EX is any cheaper. So lets say you fly in Friday afternoon and your luggage doesn't, it then arrives at 7pm after the FEDEX pick up. It will sit in their office until the Monday pick up, three days later, then if all goes well you will be home and get it Tuesday 4 days later! Now the local company would have had it to you in just a few hours of it arriving. I have seen them do this to save $4. They could care less about you. My advice is to be adamant that you need your stuff, you have medication, breathing machines house keys or whatever you can come up with to force them to deliver your bag as promptly as possible. After all that is what the lie on their web site says they will do. And if oh by the way you happen to be in Canada, you can probably enjoy another 2-3 day wait while it clears customs (or you have to drive to the cusotms office to actually claim your belongings) But thankfully you saved the baggage fee!