Good luck with that!
AA has gone down hill so bad. As a platinum member I am closing my AA credit card and will never fly with them again after I give my miles away. I am so disgusted with them and even after complaining they did the same to me as everyone else thank me for the "input" to help make them better, they do not take responsibility for their employee actions who do not care about passengers or their job anymore. How do I know? Because I was told my 3 different employees on three flights this month during discussions.
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