Ripped off with excess charges on our luggage
We booked a flight from Koln Bonn airport via Vienna to Thessaloniki, Greece- ref MQOLGN for two people.
When we arrived at the airport, we checked in our baggage, being 21kgs & 24kg respectively, that is one pice each. We were then informed that we had to pay extra as we had not booked luggage! This amounted
to 75Eu/suitcase.
This on top of the 626Eu paid for the two return
tickets we booked. Nowhere was it apparent that
extra charges apply. If this were so we would have
booked elsewhere!
Now we have a return journey from Thessaloniki to
Cologne, and will have to again pay extra for our luggage??
This has never happened to us with any other flight, it
goes without saying that passengers have
luggage.This is a very bad experience & a first degree rip-off! I emailed the above complaint last week to service@fluege.de, but have had null response! So now what to do?!
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