[i5wade]

Just disgusted with Lufthansa!!!!!

So I've travelled a lot(90 countries) and been on many airlines and had varying degrees of customer service but for the most part it's been relatively fine minus a few encounters. I just booked a flight a couple of days ago with Lufthansa and had a sudden change in plans so I needed to change a flight out of Beijing by a couple of days.Not a big deal normally as I've done this many times before either for free or I've paid a fee. Well Lufthansa takes it to a new limit. A straight up NO! Even though there is a ton of room on the flights that I would like to change my itinerary too and I said I would pay a fee they just refused to help in any manner. I was completely taken back by this outrageous policy. She said I had a special ticket or deal????? Well the price seemed decent but it didn't feel overly special. I just can't get my head around it, a customer service that no longer services. How are we allowing these airlines to get away with this. It's a new low. Please tell me if I'm over reacting.