Pretty much every airline I know with the exception of SouthWest in the US charges extra for bags. Some give a discount if you pay on line before the airport. But they ALL charge extra for bags. I cant see how you managed to miss it when you booked. Did you book on line?
"This has never happened to us with any other flight" - I'd be interested to know what other airlines you fly with that do NOT charge extra for bags.
"It goes without saying that passengers have luggage" that is absolutely not a true statement. Close to 50% of all passengers have carry on bags only.
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