Complaint: Frequent Flyer Program Bait and Switch
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Old Jun 10, 2016, 6:26 AM
Richard1366 Richard1366 is offline
 
Join Date: Jun 2016
Posts: 1
Default Bait and Switch

My wife and I booked award travel from France to the Florida for October, 2016. We have just received notice that a US leg of our trip has been cancelled and the replacement flight now includes a 6 hour layover in Philadelphia, getting us to our destination after midnight. There are earlier connecting flights available that are much closer to what was originally booked, but AA says they would cost more points, if we switch to those. To me, that's a Bait and Switch ... Selling one thing at a given price, but delivering something substantially inferior, even though equivalent replacements exists.
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