As experienced flyers but new members of Star Alliance, we were extremely disappointed from our recent UA flight - the worst flight we have ever encountered.
As an
Economy PLUS flyer,
we did not have IFE nor reading light for the entire flight duration (approximately
10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and made us feel very uncomfortable with the already awkward situation.Although no less than 7 people were sleeping on 3 seats in the aircraft, no alternatives were offered for us besides waking these people by ourselves and find a solution on our own.
I have filed an official complaint in their website. Are their any tips how to deal with such a terrible service??