Feel your pain
I fly out of Austin as well and certainly feel your pain. With one or two exceptions, most of the agents at this counter are rude, angry little people and need to find another livelihood. Unfortunately they're powerless to do anything that resembles true customer service, more like a seating hostess than an agent, and when you protest one of the riduculous AA "rules" they become belligerent. That's why I'm now by-passing them for either Southwest or Continental.
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