Now what am I supposed to make off this?
Dear,
We would like to state our regret at being unable to assist your about your case.
As it was indicated before, this is a third party booking and you were supposed to be informed about your flight details by your agency. Hence, when passengers book a ticket via our sales channels, we must do it. So, possibly it would be helpful to contact with the agency about this issue. Besides, as we informed before, neither Singapore Airlines can issue our boarding pass cards, nor we can unless being a Star Alliance gold or silver member.
Additionally, if you are a Star Alliance gold or silver member, please inform us. So that we can convey the case.
Thank you for your understanding.
Yours Sincerely,
Pınar A.
Turkish Airlines Inc.
Customer Contact Center