[cottonwoodcanyon]

I wanted to a book a flight to see my son tomorrow and it showed availability at 12,500 miles. But when I went to book it wasn't there. I asked my son who lives in another state to help. He too found the flight @ 12,500 miles and as soon as he went to book it wasn't available. He went to 2 different computers and cleared browsers and restarted machines. It happened with several flights and to another destination we looked at. He called American and the first person admitted that the system was caching the old value (cooper 740254). He was able to repeat the error online for cooper who watched it happen. He said he didn't have the power to address the error. His supervisor would not admit to this and blamed my son and his computer for "storing the wrong value" (jodie 442130).

I am disappointed because Amierican repeatedly told me that a flight was available at a certain price over and over and when I tried to book it said no I had to pay more. I consider this to be deceptive. I also think American should admit that the system made an error and own up to the problem rather than blaming the customer's computers. I asked the supervisor if we could get a credit of 7,500 miles I had to spend because the system would not let me buy a ticket for the advertised price of 12,500. She said no. I still think a credit is the proper response. I should have been able to buy my ticket a total of 25K points vs. 32,500.