Two occurrences with Delta have been awful, most recently yesterday.
In April, the company called my office, and sent an email, that my flight time was changed(not delayed) from 8:30 to 11:30pm. I arrived at JFK at 10pm, instead of around 7pm due to new time. Unfortunately, the plane left at 10:05pm. No more flights that night, they would not give me a room, I slept at JFK, was promised the 9 am flight, and got $100. I accepted this and received my 9am boarding pass. When that flight came around, they bumped me, told me I could get on the 1:40pm flight. Now very angry, I asked for more compensation. They gave me $50 at the airport, which I said was awful due to my 16 or so hours at the airport. On the courtesy phone, they promised me another $200. In short, I never got that.
Yesterday, their 6 am was cancelled out of Vermont. They were no other flights yesterday to NY on any of their related carriers, USAir and Continental. They gave me a 7 am for Tuesday as best offer to LGA though, not JFK. I asked if I could get a credit if I found another option, as I knew(and saw others) I could book on Jet Blue, but they have no arrangement with Delta. The ticket clerk said yes, you can use credit for $199. I booked on Jet Blue (one way as it was return) for $184 for 7:45am flight. When calling the Delta number for credit which the clerk gave me, Delta would only credit half the price, as they said I used half the ticket. When I told them I made my decision based on the info they had given me, they told me to write a letter. All they had to do was credit me a round trip, which usually has empty seats. Just terrible.
This is clearly an awful airline, and I will do everything I can to avoid it in the future.
MikeB2
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