Air Transat - BUYER BEWARE - Bait & Switch after you book
I booked last week through Red Tag for a vacation to Cancun with Transat and received confirmation then airline confirmation and printed it all off only to receive an urgent email from Red Tag that they forwarded from Transat saying HOTEL RELOCATION. They were offering to relocate us to a 5* hotel, however, if you looked online it was cheaper than we paid and made no offer to refund the difference and worse it wasn't the same kind of resort and where our resort rated #2 on Trip Advisor they were now moving us to a hotel rated #17?!!!
The old saying when the deal seems to good to be true...IT IS. In this case sun Wing and others were litterally thousands of dollars more so there was no way Transat was going to be able to come through on what they sold us and sure enough they didn't. Easy to say but in your mind you think oh they must have empty seats or rooms they have to fill as it was only weeks away from departure but it was clearly a bait n switch. unfortunately for us the resort and its sister resort are both sold out now so no options with any other wholesaler.
First and last time ever booking with Transat. BUYER BEWARE
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