Sidewayrob, I did go through Red Tag and escalated it to their Manager who was dealing with Air Transat Holidays for 2 days trying to get an answer from them why TRANSAT issued a room relocation notice. This was a week after my original booking and recieving all the electronic confirmations which to me once you've received confirmations it is confirmed and booked. TRANSAT is blaming it on a system error as that Desire Resort should not have been listed as one of their properties. Hence why I also believe it was a bait and switch because that property is in super high demand basically sold out for November except for wholesalers who have room blocks and even they're mainly sold out so Transat took advantage posted it for a week sucked a pile of us in then the following week when we had no other option to book the property with another wholesaler turned around and issued the relocation notice to a cheaper property with no offer of any compensations BECAUSE I'm sure they way undersold the package as it was far below any other wholesaler such as Sun Wing.
Red Tag did the best they could to help me fix a bad situation that was not their fault as it originated with TRANSAT and refunded my money and booked me to Hedo in Jamaica and NOT WITH TRANSAT which it looks like Red Tag deducted commissions or managed to get me a better rate than anything posted for what i had been through. Red Tag did far more for me than TRANSAT did. All TRANSAT does is suck people in and downgrade them when its too late to take a refund and book the same vacation with another supplier. I have shared all this on my fb page, other forums, and every internet opportunity i can think of. At least in today's day and age we have the power to inform others of the greed of some of the corporations. Glad to see my fb post being shared with many others and hopefully save some other people the pain and anger of having their holiday plans blown up. First time booking with Transat and will be my last. Interestingly I have had several friends or friends of friends email me on fb saying they've had the same experience over the yrs and won't book with Transat either. So go ahead blame the travel agent but when its a repeat behaviour it's TRANSAT's business practice not the travel agent.
Oh and by the way Transat owns their own planes and wholesale company so it's all one company that screwed me over.
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Originally Posted by Sidewaysrob
Disgruntled Canadian: Your problem isn't Transat, its with the independent site Red Tag.
At least complain about the Scammers that ripped you off, not the combined airline and travel agency that hasn't tried yet.
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