[Fran]

Hi

I had to complain about damage to my husband's baggage back in May and have only just received a reply back from AA. It was the usual "sorry about that but you didn't let us know within the stated time". This, despite my explanation as to why we hadn't let them know (this was due to numerous telephone calls which got us nowhere whilst we were supposed to be enjoying our holiday) and trying to report the damage at Miami airport when it first happened! They ignored all of that and just brushed our complaint aside. I have e-mailed them back requesting that they get themselves some customer service training. They also had the cheek to say in the e-mail that they 'hoped we would book with them again'. Has the wonderful sunshine got to their brains or something??? What makes them think they are the only airline offering tickets? I am positive I will NOT be booking with them again. The service we have had in the past from the likes of United and Delta have far surpassed AA's service, not that we have had to complain about damage before. We did once with Virgin, who paid for the damage right away. They do give a little longer than 24 hours within which to report the damage, as I am sure they understand it happens when you are on your way to a vacation!! I can't explain how angry I felt on reading AA's reply. They can keep their flights and I only hope they don't manage to make too much of a profit this year!!!