I know exactly how you feel
I'm sorry to hear what you've been through. You've made the right decision. I made exactly the same one three weeks ago after equally shabby treatment. I too e-mailed Alex Cruz directly and I too got an indifferent, dismissive reply from a faceless Customer (Dis)service staff member. As a British citizen I despair that the first impression many visitors to my country may get will be that made by British Airways.
|