Hi Laura. I was surprised to read that too ... until the incident I described in my post. Now I completely understand why. I don't think they're the only airline to put profit before customer service but they're the most blatant and unashamed about it that I've seen in recent years, and I travel a great deal. I know airlines are businesses and there to make a profit, but there's likely to end up being no profit at all for any business that doesn't satisfy its customers. That's something BA seems to have lost sight of.
Good luck with Wow Air, and I hope they treat you better than British Airways did. To be honest, that shouldn't be difficult.
|