Request for any waive and get refund for E-Ticket No. 607-1071560370
Subject : Request for any waive and get refund for E-Ticket No. 607-1071560370
Attachment (s) : Copy of passenger’s passport
To Whom It may Concern ( Etihad Airways Head Office)
We , CCT & T Company Limited is currently a travel agent in Bangkok. Kindly refer to that we has been issued Etihad Airways ticket for our passenger on 15th Feb’17 with INCORRECT SURNAME as following the ticket information below :
•Orginal Ticket (issued on 15th Feb’17) / Airline Code : “QZMRVD”
Issued by BSP AGENT : Charal Business Group (1991) Co.,Ltd.
Passenger Name : 1. PHUKRONGTHONG/CHANAKAN
E-Ticket No: 607-1071560370
Routing: Routing: BKK-FCO-BKK (R/T)
Flight details :
EY 405 Q 17FEB BKKAUH HK1 1805 2205
EY7065 Q 18FEB AUHFCO HK1 0225 0620
EY 84 T 22FEB FCOAUH HK1 2200 #0655
EY 408 T 23FEB AUHBKK HK1 0855 1805
•New Ticket (issued on 16th Feb’17 ) with CORRECT SURNAME as same as on her passport
Airline Code : “3568QA”
Passenger Name : 1.PHUKRONGTHUNG/CHANAKAN
New E-Ticket No: 607-1071560444
Routing: BKK-FCO-BKK (R/T) with same travelling date as above
We need to booked her with the new ticket with same flight and same traveling date because of the airline’s policy that we cannot make any correct or reissue with the original ticket as follow as the suggestion of the airline’s ticketing office in Bangkok that we have contacted. Moreover this ticket is NON REFUNDABLE TICKET and also there is a codeshare flight with Alitalia Airline (AUH-FCO). That is a reason why they cannot reissue the ticket and cannot make any refund with this ticket.
Therefore, we would like to kindly request to get approve for waive and the refund from the airline for E-Ticket No: 607-1071560370 (old ticket). We have tried to ask the airline office in Bangkok to waive the refund but they cannot. We totally understand that the mistake is made by us that we booked the ticket with incorrect surname. (just 1 alphabet)
We also accept to get charge from the airline for cancellation this ticket with small fees.
We appreciate your special consideration and cooperation in this matter and we looking forward to your kindly to solve this situation for us and receive your favorable reply soon.
Sincerely Yours,
Mattana Wannawong
CCT & T Company Limited (Bangkok, Thailand)
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