[Rosemary]

Hello, TurtleEyes. Yes, that's just it. I've gone beyond being angry with them now, I just find it so terribly sad. I returned on my final flight with them to Geneva from London this morning, only to find that in Terminal 5 you now have to check in the bag yourself by scanning your boarding pass, printing and attaching the bag tag and then printing off a tiny baggage receipt which can no longer be safely glued to something because it no longer bears any glue. The staff hanging around to 'help' passengers to whom I appealed for that help were aggressive and downright rude. And then on the plane, which has always had two toilets at the rear of the cabin there is now only one. Inevitably that means queues in the aisle which is so narrow that there is no hope of the 'refreshment' trolley passing if anyone's standing there - and nowhere to move if you need to let it past. Reason - the space previously occupied by the second toilet now has three extra seats crammed into it.

Beyond words really. So sad.