Complaint: Customer Service deploying and they dont care
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  #4  
Old Aug 14, 2008, 2:28 PM
Eagleguy Eagleguy is offline
American Airlines Employee (NOT OFFICIAL REP)
 
Join Date: Aug 2008
Posts: 44
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As with the other two responses, perhaps first class was just not available. However, I have seen when first class seats are empty, a "good" gate agent will offer to upgrade our armed forces members and putting a note to the side as "milt" to explain why the free upgrade.